MRN is dedicated to making your relationship with us as user friendly as possible. We do
this by maintaining a client dedicated customer service department with experienced staff
members who are available to answer your questions Monday thru Thursday 8:30 a.m. to
5:00 p.m. and Friday 8:30 to 4:30 p.m. E.S.T. You can reach them by calling 800-466-1320
or by fax at (517) 622-2661.

You may also contact them by email: clientservice@mrncollect.com

Clients may access our FacsWeb 24 hours a day, 7 days a week by logging in at the "Client Login" box located on each web page in the top right corner. You may also access it by going
to https://facsweb.helpuspay.com and inputting your user name and password.

The FACS web allows our clients to securely:
  • View their accounts online.
    Clients may look for demographic updates, check the collection status or view the payment history in a secure HIPPA and FDCPA compliant environment.

  • Send electronic placement and payment files. It's as easy as logging in to the
    FACS web, clicking the file transfer tab and then identifying your file by using the browser and clicking the upload file tab. A screen will pop up notifying you that we have received
    your file.

If you need assistance using our website or our FACS web please telephone our Webmaster,
at webmaster@mrncollect.com.